Delivery

Procedure

Our process is simple and efficient: once your order is packed and ready to go, we inform our trusted carriers, who then take over the journey of your package. This smooth transition from our warehouse to the carrier means your items are always in good hands. Delivery by parcel service will always be carried out as soon as possible and without prior contact. Larger items will be delivered by a cooperating carrier.

When your order reaches its destination, we offer convenient curbside delivery. This means the package will be delivered to the first accessible area for the vehicle, making it easier for you to receive. Whether it's your home driveway or the front of your office building, we aim to make the delivery process as hassle-free as possible. Just be ready to greet your package at the curbside.

Upon receiving your order, we encourage you to check the package and sign the Proof of Delivery (POD). This is your moment to ensure everything is in perfect condition. If you notice anything amiss or if the package seems tampered with, make sure to note it on the POD. Your satisfaction is our top priority, and this step helps us maintain our commitment to delivering quality service. If any defects or damages are detected during assembly, please contact our customer service team immediately.

Delivery Cost and Times

Typically, our delivery takes only a few days, ensuring that every item reaches you in perfect condition. Unfortunately, it is not possible to specify an exact delivery date in advance. You can expect a call from our carrier before delivery to keep you updated and ensure you're ready to receive your parcel. Small items delivered by a parcel delivery service will be delivered without prior notice. If you are not at home, the parcel company will leave a name card with the phone number, allowing you to arrange a suitable date for re-delivery. All deliveries across Belgium are free.

Collection by the Customer & Other Inquiries

Collection of items directly from our warehouse is not an option. We understand that you may have special requirements or inquiries regarding your orders. For any such needs, our dedicated Customer Service team is always ready to assist you. Additionally, for a comprehensive understanding of how we can accommodate your unique requests, please do take a moment to review our Terms and Conditions.